Chances are, you will find the answer to your query on that page, removing the need to call customer support. It’s advisable to consult the PLDT support page first before you call the PLDT customer service hotline. It contains hundreds of frequently asked questions regarding your Internet, landline, bills, payments, gadgets and devices, and more. The PLDT website has a customer support page where you can find quick answers to common support questions. Take note that long-distance and airtime charges may apply when calling from non-PLDT and non-Smart numbers. Metro Manila customers don’t need to include the area code 02 when dialing. This also applies to callers from mobile networks other than Smart (e.g. If it’s not possible to call PLDT customer service from a PLDT landline or Smart mobile number, you can call (02) 8-8888-171. Get help with Internet or landline connection issuesĭepending on your inquiry, you can choose to speak to a PLDT customer service representative or just follow the self-service menu.
Request reconnection of your disconnected line.Know the status of your account application.
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